FAQ

 

CARE:

How should I wash my naturally dyed & handmade garments, accessories, gifts & décor?

  1. If you have a Nuno Felted item: 
  2. If you have a naturally dyed and or eco-printed item:

    In short, let soak in lukewarm water using pH-neutral dish soap (Ecover, Myers, or Dawn).  Drain & rinse in lukewarm water.  Spin or blot dry and steam iron.  Hang to finish drying.

    Can I dry-clean my naturally dyed or felted items?

    I have to admit, I have never tried dry cleaning my handmade items.  I’m not sure what the dry-cleaning chemicals will do to natural dyes.  I work hard to create healthy, non-toxic garments for your skin.  I encourage you to watch the videos and see how simple garment care can be.

     

    CUSTOM:

    Do you make custom garments?

    YES!  We want you to have garments that fit your unique, perfect body.  I have made custom garments for many happy customers and enjoy the process of working closely with you.  Just send me an email to Studio@sarahtremaine.com and we'll get started! 

     

    GIFTS:

    Can I get gift wrapping & will you ship it directly to the recipient?

    Yes, Gift wrapping is an option at check out.  I can send the package directly to the recipient.

    Do you sell gift cards?

    YES, you can buy gift cards right through my Store

     

    PAYMENT SECURITY:

    This store uses Shopify payments via Stripe and PayPal for payments.  PayPal automatically encrypts your confidential information in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)

     

    RETURNS:

    Do you accept returns?

    We will gladly accept exchanges or returns for merchandise that meet the following conditions:

    Only items purchased at a show directly from me or in the Studio are eligible for a return or an exchange. Merchandise must be exchanged/ returned in its original condition and received WITHIN 21 Days of purchase. Orders exchanged/returned beyond 21 days, will not be accepted. Sarah Tremaine Design reserves the right to refuse worn or damaged merchandise.  ALL SALE merchandise can only be exchanged or returned for store credit.  Custom orders have separate policies, ensuring 100% customer satisfaction.  Email studio@sarahtremaine.com to arrange a return.

     

    SIZING:

    How big are your sizes?  It depends on what garments you are looking at.

    ​​Nuno Felted Garments

    Note: Nuno garments have a "give" for a flattering fit. These dimensions are the target sizes I use for “off the rack” items. Garments can be additionally felted to suit your body shape OR be customized just for YOU.

    Size   Bust        Waist        Hips

    XS     30-32"     26-27"      35-36"

    S       34-36"     28-29"      37-38"

    M      37-38"     31-33"      39-40"

    L       39-41"     33-35"      41-42"

    XL     42-44"     37-38"      43-46"

    Kimono Jackets & Kimono Dusters are sized: S/M or L/XL

    T-Shirts are standard S, M, L, XL, XXL & XXXL.  The fit on these garments is loose, flowing, and comfortable.  To check your size measure the distance between shoulder seams on a t-shirt that fits to pick your size with the following chart: S=15", M=16", L=17", XL=18".

    Skirts are sized by waist circumference:

    XS​       26-27"​

    S          28-29"

    M         31-33"

    L          33-35"

    XL        37-38"

     

    SHIPPING:

    How soon will my order ship?

    All internet orders placed before 5 pm (EST) weekdays, will ship within 3-5 business days unless it is a custom order (which will be more like 1-2 weeks). If you have a deadline, let me know and we will do all we can to accommodate you. 

    How much is shipping?

    All orders <1lb ship via USPS First Class Mail, including international orders. I use whatever service gives us both the best price with reliability.  You can upgrade your shipping to an expedited shipping speed.

    How will my order ship?

    Orders under 1lb are shipped via USPS Priority Mail, using compostable packaging.  Over 1lb, I use UPS or Fed Ex, depending on shipping rates.

     

    CONTACT:

    I’m always happy to hear from you!  Feel free to get in touch if you need additional information.  Email me at Studio@sarahtremaine.com